One of the principles of design thinking is that you need to get employees from different departments, who serve various functions, sitting in a room together and working on solving problems. The natural instinct of employees is to look at a problem from the point of view of their job. So a graphic designer looks […]

Increased globalization and technological change are leading the global healthcare industry away from the old physician-based system to one in which the customer is at the center. Customer service has become central to all businesses, and healthcare is no exception. Patients can’t choose whether to get sick but they do generally have control over which […]

Traditional marketing teaches businesses to identify and map out the wants and needs of their typical customer. In addition to this technique, design thinking asks companies to look at their extreme customers. These are customers on either end of the spectrum – those that love the product and those that hate it, those that have […]

Companies invest millions of dollars each year developing new products and trying to increase their revenues and profitability. Some of these products succeed but unfortunately most are failures. Product launch activities have a lot to do with the success rate of a new product on the market. A successful launch is based on these four strategies: […]

I have led many innovation projects over the last 17 years and I have come to understand that a large number of new product development projects go south because of poor definition and/or lack of customer understanding. A good way to avoid this problem and ensure a decent start to a project is by beginning with the […]

Claire Wood from New Balance explains in 3 minutes what is her role as a Product Line Manager. Patrick Sirois psirois@triode.ca http://www.triode.ca At Triode, we specialize in developing new products and services for complex industries like medical devices and transportation. We work with you closely to help define product strategy, with an emphasis on reducing the risks […]

Researchers and product developers spend billions of dollars looking for solutions to chronic pain, diseases and diagnosis methods. But, perhaps unsurprisingly, much of the medical innovation in the industry is a result of ideas imagined by medical professionals. Doctors and nurses who come into daily contact with patients are often the ones who best understand […]

In 2003, ISO 13485 became the standard quality management system for the design and manufacture of medical devices. Companies which demonstrate that their devices are effectively implementing and maintaining the quality requirements can be certified by the ISO. The standard applies to companies which design, manufacture, and assemble medical and in vitro diagnostic medical devices, as […]

Medical robots cover a broad range of medical devices, from surgical assistants to exoskeletons and companion or assistive robots. These new devices are involved in all aspects of healthcare, including therapy, rehabilitation and patient monitoring. Robotics has the potential to improve risk-benefit ratios, speed up recovery times and reduce the overall cost of healthcare. Improved […]

“Patient-centered care” is an oft-touted ideal in health care today, so a group of researchers decided to find out whether it really works. Peter Reed, Douglas A Conrad, Susan E Hernandez, Carolyn Watts and Miriam Marcus-Smith examined healthcare reform in Washington State to get “an in-depth and personal perspective of patient-centered care innovation from the […]